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We strive to make service as worry free as possible, and we take great
pride in offering Extreme Customer Care. We have attempted to answer
the most commonly asked questions in our knowledgebase. We encourage
you to browse through the knowledgebase articles below before
contacting support.
If your question is not answered in
the knowledgebase, please contact our 24x7 tech support staff by Live
Chat from within the Customer Console, or by opening a trouble ticket.
To create a trouble ticket, send an email to support@ezcallinc.com and we
will reply to you by email with a ticket number and acknowledgement.
In order that we might most efficiently serve you, please include as
many details about your problem as possible including:
- Your Brand/Company Name and ID.
- Your Contact Information.
- If
the problem involves termination, include your gateway's IP address and
the relevant CDR ID, or if that is not available, the number dialed and
approximate time (be sure to indicate the timezone).
- If the problem involves a sipcarrier.biz Wholesale Console, please indicate the URL you are using to access.
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